Viktor Nikolov

Viktor Nikolov is the co-founder and a dedicated driver at I@Car, playing a pivotal role in shaping the company’s customer service standards and daily operations. With a strong background in client-facing roles and an unwavering commitment to excellence, Viktor ensures that every passenger receives a premium experience marked by reliability, professionalism, and comfort.

Beyond his responsibilities on the road, Viktor oversees the service quality across the company, acting as a direct link between customers and the operations team. He actively resolves inquiries and concerns, implements customer care strategies, and continuously seeks ways to improve efficiency. His hands-on leadership ensures that both drivers and support staff align with I@Car’s core values—punctuality, cleanliness, and top-tier service.

Viktor’s natural communication skills, problem-solving mindset, and customer-first approach make him not just a driver, but a trusted service manager passengers can rely on. Whether managing client feedback or fine-tuning service processes, Viktor remains focused on one goal: delivering smooth, safe, and satisfying journeys that exceed expectations.

Key Responsibilities

• Customer Experience Management: Ensures every ride meets I@Car’s standards of professionalism, comfort, and timeliness. Personally handles escalated client feedback and works to turn concerns into positive outcomes.
• Team Leadership: Supports and mentors fellow drivers, setting an example in both conduct and performance. Helps onboard new team members with a focus on I@Car’s high service standards.
• Operational Oversight: Coordinates with co-founders and internal teams to identify process improvements, optimize route planning, and maintain the fleet in pristine condition.
• Quality Assurance: Conducts regular checks to ensure all vehicles are clean, safe, and properly maintained. Monitors service delivery to guarantee a consistently high-end customer experience.

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