This Privacy Policy describes how I @ CAR LTD ("the Company", "we", "us", "our") collects, uses, stores, and discloses personal data when you use our services, website, or application. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Words with capital letters have meanings defined below, whether used in singular or plural.
Definitions
- Account – A unique account created to access our Service.
- Affiliate – Any entity under common ownership or control.
- Application – I at Car, the software application provided by the Company.
- Company – I @ CAR LTD, Arena Business Centre, 9 Nimrod Way, Ferndown, Dorset, England, BH21 7UH
- Cookies – Small files placed on your device to store browsing information.
- Country – United Kingdom.
- Device – Any device capable of accessing the Service.
- Personal Data – Information relating to an identifiable individual.
- Service – The Website, Application, and transport services.
- Service Provider – Third parties who process data on our behalf.
- Usage Data – Data collected automatically when using the Service.
- Website – https://iatcar.co.uk/
- You – The individual or organisation using the Service.
2. Lawful Basis for Processing (UK GDPR Article 6)
We process personal data under the following lawful bases:
- Performance of a contract – To provide transport services
- Legal obligation – Safeguarding, licensing, and regulatory requirements
- Legitimate interests – Service improvement, fraud prevention, and operational efficiency
- Consent – Where required (e.g. location services, marketing)
3. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
May include:
- Name
- Email address
- Phone number
- Home address
- Passenger details (including children, where applicable)
- Contract or booking information
Usage Data
Collected automatically and may include:
- IP address
- Browser type and version
- Pages visited
- Date and time of access
- Device identifiers
Mobile Device Data
May include:
- Mobile device type
- Operating system
- Unique device ID
- IP address
4. Location and Application Permissions
With your consent, we may collect:
- Location data (for journey tracking and dispatch)
- Contact data (if enabled)
You can enable or disable permissions at any time through your device settings.
5. Children and Vulnerable Passengers
We provide transport services for children and vulnerable passengers, including school transport.
- We only process children’s data where necessary to provide contracted transport services
- Data is provided by parents, guardians, schools, local authorities, or care providers
- We apply enhanced safeguarding, access controls, and confidentiality measures
- Children’s data is never used for marketing purposes
6. Use of Personal Data
We use personal data to:
- Provide and manage transport services
- Communicate regarding bookings and service updates
- Meet safeguarding and legal obligations
- Improve service quality and safety
- Manage accounts and customer requests
- Prevent fraud and misuse
7. Sharing of Personal Data
We may share personal data:
- With Service Providers (IT systems, dispatch, compliance)
- With local authorities, schools, or care organisations where required
- For business transfers (merger, sale, or restructuring)
- With affiliates or business partners under strict data protection terms
- With law enforcement or regulators when legally required
- With your explicit consent
8. Data Retention
We retain personal data:
- Only for as long as necessary to fulfil contractual and legal obligations
- In accordance with licensing, safeguarding, and HMRC requirements
Usage Data is retained for shorter periods unless required for security or legal reasons.
9. International Transfers
If personal data is transferred outside the UK:
- We ensure appropriate safeguards are in place
- This includes UK adequacy regulations or Standard Contractual Clauses (SCCs)
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
You also have the right to complain to the Information Commissioner’s Office (ICO):
👉 https://www.ico.org.uk/
11. Deleting or Updating Your Data
You may:
- Update your data via your account (if applicable)
- Request deletion or correction by contacting us
We may retain some data where legally required.
12. Cookies and Tracking Technologies
We use:
- Essential cookies – Required for website functionality
- Functional cookies – Remember preferences
- Consent cookies – Record cookie choices
You can manage cookies through your browser settings. Our cookie usage complies with UK PECR regulations.
13. Security of Your Data
We use appropriate technical and organisational measures to protect personal data. However, no internet transmission is 100% secure.
14. Links to Third-Party Websites
We are not responsible for third-party privacy practices. Please review their policies separately.
15. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on our Website with an updated revision date.
16. Contact Us
If you have questions about this Privacy Policy or your data, contact us:
IatCar – Reliable, Fast and Professional Taxi Service
