Fleet Operations Supervisor

Ivo Nikolov

Ivo Nikolov is the founder of I@Car, dedicated to providing luxury, on-time, and professional taxi services. With a clear vision and hands-on leadership, Ivo ensures every journey reflects the company’s commitment to excellence and customer care. Let me know if you'd like to add personal achievements, certifications, or tailor the tone more toward executive, luxury, or startup leadership.

Ivo Nikolov is the founder of I@Car and the driving force behind the company’s vision for premium, reliable taxi services. With a strong focus on operational excellence and customer satisfaction, Ivo has built I@Car from the ground up to offer a modern, professional, and trustworthy transportation experience.

As the company’s lead strategist and service manager, Ivo is deeply involved in every aspect of the business—from coordinating drivers and maintaining fleet standards to personally ensuring that customers receive prompt, courteous, and high-quality service. His leadership style blends hands-on involvement with a clear vision for continuous improvement, enabling I@Car to stand out in a competitive industry.

Driven by a passion for service and a dedication to excellence, Ivo oversees the development of customer care policies, leads internal process improvements, and makes sure every journey aligns with the company’s premium brand promise. Whether solving logistical challenges or improving customer communication, Ivo is committed to elevating the standards of urban transportation through I@Car.

Key Responsibilities

  • Strategic Leadership: Oversees the company’s growth, service development, and daily operations to ensure consistent, high-quality experiences across all touchpoints.
  • Customer Satisfaction: Develops service policies and personally ensures that customer feedback is addressed promptly and constructively.
  • Team & Fleet Management: Leads the coordination of drivers and vehicles, ensuring all team members maintain I@Car’s reputation for punctuality, cleanliness, and professionalism.
  • Process Optimization: Continuously identifies and implements operational improvements to enhance efficiency and client satisfaction.

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